How can I help?
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Getting started
Onboarding, setup form, kickoff call, first week
What exactly is HeyDiane?
Diane is a configured AI receptionist on your phone line.
How is Diane different from a generic answering service?
She quotes your real after-hours fee, knows your service area, books to your calendar.
What happens in the first week after I sign up?
Day-by-day breakdown from payment to go-live.
Daily operations
Daily summaries, calendar bookings, escalations, tuning
Billing & cancellation
Payments, refunds, plan changes, cancellation
How do I cancel?
One click at /cancel. No retention call. No survey. No friction.
Refund policy — what's refundable and when
80% of setup if you cancel within 14 days of kickoff. Subscription is month-to-month.
Can I pause instead of cancelling?
Yes — for up to 60 days. Email me. Subscription holds, Diane comes off your line, no charges.
Recording & compliance
Call recording disclosure, retention, customer requests
How does call recording disclosure work?
Diane discloses at the start of every call. Callers can request stop, which we honour.
How long are recordings kept?
90 days, then automatically purged.
Who can see my customer data?
Me, Retell (voice infrastructure), and the subprocessors listed in the privacy policy. Nobody else.
Troubleshooting
When Diane fumbles, when she misses a call, what to do
Still stuck?
Email hello@heydiane.ca and you'll hear back from me, not a ticket bot. Same-day on weekdays, next morning on weekends.