How long are recordings kept?

Voicemails on the fallback line: 90 days, then automatically purged. Diane’s own call recordings (held by Retell, our voice-AI processor): kept until you ask me to delete them; automatic deletion is not switched on there yet.

If you need a fallback voicemail held longer (insurance claim, customer dispute), email me with the caller’s number and the approximate time before the 90-day mark and I’ll move it to long-term hold. Long-term hold is reviewed annually and purged when no longer needed.

Transcripts (text-only): kept the same way as the recordings they come from. Call summaries + metadata (time, caller phone, what was requested): kept for the life of the customer relationship so we can look back at trends.

The full retention policy is in the Privacy Policy.