Your morning summary
Tuesday, June 13 · 7:00 AM · Northern Comfort HVAC
Morning, Mike. Diane caught 6 calls overnight — none went to voicemail.
6
Answered
while you slept
2
Booked
to your calendar
1
Emergency
escalated to cell
$189
Quoted
after-hours
0
Missed
2 things need you today
- →Call Karen Walsh at 9:00 AM — she couldn't find her street number last night.
- →Office: call Robert Kelley before Wed re: water-tank warranty (installed Jul 2024).
Overnight calls
02:14
Sarah TranEmergency
No heat, house at 12°C, two kids
Escalated to your cell · $189 quoted · Mike called back in 8 min
21:30
John ChenBooked
Furnace replacement — price shopping
In-home estimate booked · Tue 2:00 PM · no price quoted
19:50
Linda GarciaBooked
Annual furnace tune-up
Booked · Thu 9:00–11:00 AM
06:05
Karen WalshCallback
No heat, fan runs no flame (elderly caller)
Office callback booked · 9:00 AM to confirm address
05:30
Robert KelleyCallback
Hot water tank leak — 2yr old, asks warranty
Diagnostic Wed 9–11 · warranty callback promised by 10 AM
Full recordings and transcripts are in your dashboard. Reply to this email to tell me what to sharpen — it threads straight to me.