Your phones get answered. Your jobs get booked. Done.
Diane is a 24/7 AI receptionist trained specifically for Alberta HVAC, plumbing, and electrical shops. She speaks trades, dispatches emergencies at 2am, and captures structured jobs for the workflow your team already uses — so you stop losing calls to voicemail and start billing them instead.
Plans and pricing
Annual plans bill upfront and give you 2 months free.
Shop
Solo operators and 2-truck shops losing jobs to voicemail after hours
$0 setup · 7-day free trial, no credit card
- Up to 500 calls/month answered, with usage reporting
- Emergency triage: burst pipe / no heat → your tech gets a text in seconds
- Trades-trained AI: configured to your trade's vocabulary and emergencies
- Job capture: caller name, number, address, issue texted to you instantly
- Google Calendar booking
- Travel-time-aware scheduling: every job blocked for its real length plus the drive
- Running-late texts: one tap warns your upcoming customers when a job runs over
- Automatic customer texts: booking confirmations, missed-call text-back, and a 3-day review request
- Owner dashboard + drag-and-drop calendar: see and reschedule every call, lead, and job in one place
- PIPEDA-aware privacy controls and documented subprocessors
- White-glove setup by the HeyDiane team — live in 48 hours
Overages: Usage reviewed above 500 calls. Diane never stops answering.
Crew
3–8 truck operations that need routing, dispatch, and workflow support
$0 setup · 7-day free trial, no credit card
- 1,000 calls/month answered, 24/7
- Everything in Shop
- Assisted workflow integration for your field-service system
- Emergency dispatch logic: Diane texts the on-call tech and records the dispatch
- Service-area triage: confirms the caller's postal code before taking the job
- Multi-tech SMS routing: urgent calls to the right tech by trade or zone
- Returning-caller recognition: prior job context surfaced automatically
- Monthly call summary report + next-business-day support, same-day if calls aren't reaching you
Overages: Usage reviewed above 1,000 calls. Diane never stops answering.
Fleet
Multi-truck companies, franchise ops, or shops running multiple trade divisions
$0 setup · 7-day free trial, no credit card
- Unlimited calls answered
- Everything in Crew
- Multi-location support: up to 3 locations, each with its own number and service area
- Voice tuned to your shop: you pick Diane's voice, we tune her delivery
- Quarterly AI retraining: new services, seasonal scripts, pricing updates
- Direct line to Jared, who built Diane — not a support queue
- Weekly performance reports: calls handled, jobs dispatched, escalation log
- Priority onboarding: live in 24 hours
Every plan: $0 setup, no contract, cancel any time in one click, and you keep every call recording. The trial runs on your real number — no credit card.
The math isn’t “can we afford Diane.”
It’s what it costs you every month to not have her. Here’s what each plan needs to recover to pay for itself.
| Plan | Price | Calls to break even / month | Assumption |
|---|---|---|---|
| Shop | $199/mo | 1 recovered call at ~$200 avg value | 1 recovered call/month |
| Crew | $399/mo | 1–2 calls at $200–$400 avg | 1% of missed calls captured |
| Fleet | $599/mo | 2 calls total across locations | Fleet-scale: a rounding error |
One $300 furnace call you would have lost to voicemail covers the month.
Why HeyDiane costs more than a $99 app
The $99 receptionist apps answer a call and text you that someone rang. For a trades shop, that’s not the job.
They don’t know what a “no-heat call in January” means.
A generic AI treats every call the same. Diane knows that no heat in an Alberta winter is a 2-hour emergency window, not a next-day appointment.
Generic tools stop at taking a message.
Diane captures structured job details, applies your dispatch rules, and supports an assisted connection to the system your team already uses.
They’re not trained for your trade.
When a caller says “my condenser fan is making a grinding noise,” a generic AI asks for a name and number. Diane asks if it’s still running, confirms the unit location, and flags a possible compressor issue for your tech.
Alberta isn’t a generic North American market.
HeyDiane is built for Alberta — for the call patterns and regulatory context of trades contractors in this province.
How HeyDiane compares
The decision isn’t price — it’s what actually happens to the call. So here is what each provider publishes, and then, separately, what Diane does.
| HeyDiane | Hey Jodie | Dialbox | OnCrew | Mihron AI | |
|---|---|---|---|---|---|
| Starting price (CAD) | $199/mo | $99/mo | $59/mo | Varies | $499/mo |
| Free trial | 7 days, no card | 7 days | 7 days | Varies | 14 days |
| Company and head office | The Human Frequency Inc. — Sherwood Park, Alberta | Jodie AI Limited — London, UK | — | — | — |
Competitor pricing and trial lengths are each provider’s own published figures, verified from their public pricing pages as of June 2026 and converted to CAD. Hey Jodie’s operating company and head office are as published on its Canadian pricing page, July 2026. An em dash means we have no public source on file for that detail — a gap in our research, not a finding about the provider. Plans change; confirm current pricing on each provider’s site.
And here is what Diane does
The other four can speak for themselves — read their sites. This is our side of it, drawn from the same catalogue /features renders in full.
| Capability | What happens on the call | Plan |
|---|---|---|
| Trained on your trade | Diane is configured to your trade before she takes a call — your services, your vocabulary, what counts as an emergency in your shop. On an HVAC line that means knowing a heat exchanger from a hot water tank, and knowing which of the two means somebody has no heat tonight. | Every plan |
| Emergency triage | A burst pipe or a no-heat call in January isn't a routine booking. Diane recognises the real emergencies and your tech gets a text within seconds, with the caller's name, number, address, and the problem already captured. | Every plan |
| Multi-tech SMS routing | Urgent calls go to the right tech by trade or by zone, not to a single catch-all number that somebody has to triage by hand at 2am. | Crew and up |
| Returning-caller recognition | When a past customer calls back, their prior job context surfaces automatically — so Diane isn't asking a regular to explain who they are for the fourth time. | Crew and up |
| Service-area triage | Diane confirms the caller's postal code against the area you actually serve before she takes the job, so you stop booking work two hours outside your radius. | Crew and up |
| Assisted field-service integration | We help wire Diane into the field-service system you already run, so bookings land where your team is already looking. | Crew and up |
Pricing questions
- Is there a setup fee?
- No. Setup is included in every plan. The HeyDiane team configures Diane for your business and has you live within 48 hours. You pay nothing to get started — you start with a 7-day free trial, no credit card.
- What happens if I get more calls than my plan includes?
- Diane never hard-cuts off a caller. Shop and Crew usage is monitored against the plan allowance, and sustained overages trigger a plan review before any billing change. Fleet is unlimited.
- Can I cancel anytime?
- Yes, in one click, without talking to anyone. Monthly plans are month-to-month and annual plans are billed upfront; either way you keep service through the end of the period you have already paid for. There is no partial-period refund and no money-back guarantee — the risk reversal is the 7-day free trial, which you take before you pay anything, and no contract after it.
- Why doesn’t HeyDiane cost $99/month like some other AI receptionists?
- Because what they do and what HeyDiane does are genuinely different. Diane answers calls, triages emergency urgency, captures structured job details, routes the SMS to the right on-call tech, and confirms the caller is in your service area — all in one call, with AI trained on trades language.
- What’s included in setup?
- Everything: AI training on your trade and service area, assisted workflow integration (Crew/Fleet), calendar connection, on-call tech routing, emergency SMS templates, and number forwarding — from a 45-minute onboarding call. You talk; the HeyDiane team does the rest.
Hear Diane work before you pay a cent
Start a 7-day free trial on your real number — no credit card. On day 7 I send you the report: calls answered, jobs booked, emergencies caught. Live in 48 hours.