Can I pause instead of cancelling?
Yes — for up to 60 days. Email me. Subscription holds, Diane comes off your line, no charges.
Yes. Common reasons: slow shoulder season, you're hiring an in-house receptionist trial, you're going on extended leave.
Email me with the pause start date and expected return date (up to 60 days out). On the pause start:
- Diane comes off your line
- Your Twilio number is held (not released) so you keep it
- Billing pauses — no charges during the pause period
- Your config is preserved exactly
On the return date Diane reactivates and billing resumes. If you want to extend past 60 days, just email me — usually fine, but I want to confirm rather than auto-extend.