Who can see my customer data?
Your customers’ details are seen by you, by me, by Retell (voice infrastructure) and by the other services named in the Privacy Policy — nobody else.
By Jared Ohman · Updated October 2026
Your customers’ details sit in three kinds of places:
- Your HeyDiane dashboard — the caller details Diane captures land here, in our database (hosted by Supabase). That’s your data; ask and we’ll export it.
- Me, at HeyDiane — I can open call summaries, metadata and configuration to operate and tune Diane.
- The services that run the calls — Retell runs the voice AI and processes audio and transcripts to deliver the service. Our phone, email, payment, hosting and monitoring providers each handle the slice of data their part of the service needs, and the AI providers behind the website chat widget receive what visitors type into it.
We do not sell, rent, or trade customer data. We do not use your call data to train any general-purpose AI model. The Privacy Policy names every service we use and says what each one receives (section 4).
If a customer of yours asks what data we hold about them, email me and I’ll handle the request within 30 days per PIPEDA.