Diane versus a traditional answering service

Generic services charge per minute, read from a script, and don’t know your business. They take messages and forward them to you — you still have to call back the next morning, by which time the homeowner has already booked someone else.

Diane is different because:

1. She knows your pricing. She quotes your after-hours callout fee up front, so the caller hears the number before your team confirms the booking request.
2. She knows your service area. We set it up with you, and she takes the full service address on every call. Your team confirms each booking request, so a job in a town you don’t serve can’t land on your schedule without you seeing it. On Crew and Fleet, she also checks the postal code against your service area and flags an out-of-area request to you.
3. She knows what to escalate. For a real emergency, she texts your on-call contact as soon as she has the details. Non-emergencies wait in your dashboard.
4. She puts requests on your HeyDiane schedule. The caller ends the call with their request captured, and your team confirms the time. You wake up to every call in your dashboard.
5. She sounds like a person, and says she isn’t one. Asked whether she’s a person, she says she’s an AI — that’s deliberate, and it’s why callers trust the answer.

For a side-by-side with other kinds of services, see how HeyDiane compares.