How is Diane different from an answering service?
She quotes your real after-hours fee, knows your service area, and books straight to your calendar — not a generic answering script.
Generic services charge per minute, read from a script, and don't know your business. They take messages and forward them to you — you still have to call back the next morning, by which time the homeowner has already booked someone else.
Diane is different because:
- She knows your pricing. She quotes the right after-hours fee before committing to dispatch. No customer gets surprised on the invoice.
- She knows your service area. Out-of-area calls get politely declined or referred — she doesn't book a job in a town you don't serve.
- She knows what to escalate. Real emergencies hit your cell within seconds. Non-emergencies wait for the 7am summary.
- She books to your calendar. The customer ends the call with a confirmed appointment. You wake up to a booked day.
- She sounds like a person, and says she isn't one. Asked whether she's a person, she says she's an AI — that's deliberate, and it's why callers trust the answer.