Diane Live — the operator console

heydiane

Diane Live · Operator Console

Northern Comfort HVAC · Sherwood Park

ON SHIFT

--:--:--

— · MST

Calls today

17

answered by Diane

Jobs booked

12

to calendar

Emergencies

2

escalated to cell

Leads captured

17

scrubbed & structured

After-hours quoted

$567

this shift

Missed calls

0

that's the point

Call queue

5 IN QUEUE

Linda GarciaROUTINE

Furnace tune-up · HVAC

LIVE

Sarah TranEMERGENCY

11pm no-heat · two kids · HVAC

John ChenPRIORITY

Furnace replacement quote · HVAC

Dan MahoneyEMERGENCY

2am burst pipe · basement flooding · Restoration

Marcus BellROUTINE

Kitchen sink leak · Trades

Activity log

14:02Daily summary scheduled · 7:00 AM

13:58SMS confirmation sent · K. Walsh

Active call

CALL-4471

LG

Linda Garcia

Sherwood Park, AB · inbound

ROUTINE

Diane is

Standing by

Captured lead

● SCRUBBED

Name—

Phone—

Address—

Issue—

Disposition

Book to calendar

Text confirmation

Today's bookings

4

13:05

K. Walsh

Furnace — office callback 9am

HVAC

11:40

T. Brunner

Panel inspection

Trades

09:25

P. Nguyen

Sewer backup assessment

Restoration

08:10

R. Okonkwo

AC no-cool diagnostic

HVAC