Everything Diane actually does

Every call you can't take — after hours, mid-job, the lunch rush, the second line — gets answered by a natural voice with real turn-taking. She pauses, listens, and responds like a person, not a phone tree.

Nothing about your published number changes. You forward calls to Diane — every call, or only the ones you miss when nobody picks up and when you're already on the line.

Diane speaks HVAC, plumbing, and electrical. She knows a heat exchanger from a hot water tank, and she knows which of the two means somebody has no heat tonight.

A burst pipe or a no-heat call in January isn't a routine booking. Diane recognises the real emergencies and your tech gets a text within seconds, with the caller's name, number, address, and the problem already captured.

The rate you set, quoted the way you'd quote it — so callers who won't pay it self-select out before your tech is in the truck.

Diane confirms the caller's postal code against the area you actually serve before she takes the job, so you stop booking work two hours outside your radius.

Urgent calls go to the right tech by trade or by zone, not to a single catch-all number that somebody has to triage by hand at 2am.

When a past customer calls back, their prior job context surfaces automatically — so Diane isn't asking a regular to explain who they are for the fourth time.

Anything outside her scope goes straight to your cell or your on-call tech with the caller's details already in hand. No dropped callers, no dead ends, no "please try again later".

Diane sounds like your company, not like a generic assistant — with branded caller ID on the calls she places.

As soon as Diane books a job, the customer gets a confirmation text — so nobody forgets the appointment and your truck doesn't roll to an empty driveway.

If a call ever does slip past, Diane texts that caller straight back, so the lead doesn't quietly move on to the next shop on Google.

Three days after the job is done, Diane sends a friendly ask with your review link — turning finished work into the reviews that bring in the next caller.

One email each morning: who called, what got booked, what needs you. Read it with your coffee and you already know your day.

A weekly email with the numbers that matter — calls answered, jobs booked, emergencies caught — so you can see the trend, not just yesterday.

A deeper monthly rollup of call handling and outcomes, alongside priority email and phone support.

Calls handled, jobs dispatched, and a full escalation log every week, with a dedicated account manager who reads it with you.

She books appointments, answers questions about your services and pricing, and captures the lead — day or night, on the site you already have.

Bolt it onto a phone plan, or run it standalone if the phone is already covered.

A one-on-one call with the founder maps how your shop actually runs — your pricing, your service area, your emergency protocol, the calls that go straight to you. That becomes the knowledge graph Diane answers from.

You hear Diane on your own number and tell us what to sharpen until she sounds like part of your team. Fleet accounts go live in 24.

Sign up online and configure it in minutes, or have Jared build it on your real number and hand you the keys. Same price either way.

We help wire Diane into the field-service system you already run, so bookings land where your team is already looking.