How do I cancel?
Cancel online with a code we email you — no phone call, no retention call, no survey. Diane keeps answering until the period ends.
By Jared Ohman · Updated October 2026
Go to the cancel page and enter the email on your account. We email you a 6-digit code to confirm it’s you. You’ll see your subscription details, confirm cancellation, and that’s it. Diane keeps answering until the end of your current billing period, then comes off your line.
No retention call. No survey. No “are you sure?” three times. The product earns its place every month or it doesn’t.
If you have 90 seconds after cancelling, reply to the confirmation email with one sentence about what didn’t work. Not so I can talk you back — so the next version is better.