What exactly is HeyDiane?
Diane is a configured AI receptionist on your phone line — she answers, captures booking requests, and texts your on-call contact about the real emergencies.
By Jared Ohman · Updated October 2026
Diane picks up calls when you can’t — after hours, on a job, at lunch, on weekends, mid-conversation. For each call, she:
- Tells the caller the call may be recorded
- Captures the caller’s name, callback number, full service address, and what they need, and files it in your dashboard
- Puts booking requests on your HeyDiane schedule, with the job lengths and travel buffers you set, for you to confirm
- Gives you call records in your dashboard and a weekly recap of call activity
- Texts your escalation number for true emergencies as you define them
She’s not a chatbot, not a generic answering service, and not a per-minute call centre. She’s configured for your business specifically — your service area, pricing, after-hours fees, and escalation rules.
The full list of what she does is on the features page, and the plans are on pricing.