How does call recording disclosure work?

Diane opens each call with a heads-up that it may be recorded. Her greeting is: “Hi, this is Diane with [your business name] — quick heads up, this call may be recorded. What can I do for you?”

A caller who hangs up at that point isn’t recorded any further. Diane cannot switch recording off during a call. If you want to understand your own obligations when you record calls, our guide to call recording consent in Canada covers the basics. It isn’t legal advice.

If a caller asks for deletion of an existing recording, email me with the caller’s number and the approximate time, and I’ll delete it from our storage and from Retell’s logs.

Voicemails taken on the fallback line are purged automatically 90 days after the call. Diane’s own call recordings and transcripts are kept by Retell, our voice-AI processor, until you ask for a deletion; automatic deletion is not switched on there yet. The summary + metadata stays for the life of the customer relationship.