How does call recording disclosure work?
Diane discloses recording at the start of every call, as Alberta and CRTC rules require, and callers can ask her to stop anytime.
Every call Diane answers starts with a disclosure: “Hi, this is Diane — this call may be recorded.”
This satisfies Alberta's single-party consent requirement and the CRTC's business-call recording rules. A caller who hangs up at this point is not recorded further. A caller who continues is considered to have consented.
If a caller asks Diane to stop recording mid-call, she will explicitly stop the recording and note in the summary that the rest of the call was off-the-record. She continues taking the booking or message.
If a caller asks for deletion of an existing recording, email me with the call ID (it's in the daily summary) and I'll purge it from our storage + from Retell's logs within the day.
Recordings are kept for 90 days, then automatically purged. The summary + metadata stays for the life of the customer relationship.