How does call recording disclosure work?
Diane discloses at the start of every call. Callers can request stop, which we honour.
Every call Diane answers starts with a disclosure: “Hi, this is Diane — this call may be recorded.”
This satisfies Alberta's single-party consent requirement and the CRTC's business-call recording rules. A caller who hangs up at this point is not recorded further. A caller who continues is considered to have consented.
If a caller asks Diane to stop recording mid-call, she will explicitly stop the recording and note in the summary that the rest of the call was off-the-record. She continues taking the booking or message.
If a caller asks for deletion of an existing recording, email me with the call ID (it's in the daily summary) and I'll purge it from our storage + from Retell's logs within the day.
Recordings are kept for 90 days, then automatically purged. The summary + metadata stays for the life of the customer relationship.