What happens in my first week after sign-up?
From creating your account through setup, forwarding and a test call, to Diane answering on your line and your first week of calls.
By Jared Ohman · Updated October 2026
Step 1: create your account. No credit card. When you finish signing up, you land in your dashboard.
Step 2: add your business instructions. In the setup page of your dashboard, tell me your prices, your service area, and what counts as an emergency. Confirm your email from the link in your welcome message.
Step 3: I build her for your shop. I read your instructions myself and set Diane up for your business. HeyDiane targets activation within 48 hours of complete instructions, subject to forwarding readiness and testing.
Step 4: forwarding and a test call. We arrange call forwarding from your existing number and a test call with you. Try her on three calls of your own: a routine booking, an after-hours no-heat call, and a quote shopper. Tell me what felt right and what felt off.
Step 5: your free days start. Your 14 free days start the day Diane goes live on your line, not the day you sign up.
Week one live. Every call shows in your dashboard, with a weekly recap of call activity. If she gets a call wrong, tell me when it happened and the caller’s number, and I’ll look at it.