For Edmonton HVAC contractors

AI receptionist for Edmonton HVAC contractors

A furnace quits at 2am in January and the house is dropping a degree every twenty minutes. In Edmonton that is not a discomfort call, it is a frozen-pipes-by-morning call. The homeowner does not leave a voicemail. They dial the next Edmonton furnace company on Google until someone picks up.

See pricing Hear Diane first

$0 founder setup, then from $199/month CAD. Month-to-month. Live in 48 hours.

Edmonton winters do the selling for you. When it is −30 °C, a missed call is a homeowner with no heat phoning down the list, and the shop that answers books the job. The problem is you are already under a furnace in Mill Woods when the next three calls come in.

Diane picks up those calls on your line, 24/7. She captures the address and postal code, reads it back, books the visit into your calendar, and texts you the true no-heat emergencies so you can decide what is worth a midnight callout and what waits until 7am.

From the century homes around Old Strathcona to the new builds in Windermere, Diane knows a routine furnace tune-up from a no-heat emergency and routes each the way you would.

After-hours and callout pricing

Diane quotes your real after-hours diagnostic fee before she dispatches, so the 1am no-heat caller in Terwillegar knows the callout charge up front and you are not arguing about it on the invoice.

Searched for an answering service in Edmonton, a virtual receptionist, or an AI receptionist for HVAC? That is Diane. She answers 24/7, books the work, and texts you the emergencies, for a flat $199/month in Canadian dollars.

Serving Windermere, Old Strathcona, and Mill Woods, and the rest of the Edmonton metro.

Why Edmonton HVAC shops miss the calls that matter

Edmonton's housing splits the work two ways, and the calls come in differently from each. The mature core — Strathcona, Bonnie Doon, Glenora — runs older furnaces and aging ductwork that fail on the coldest nights of the year. The newer south and southwest — Windermere, Heritage Valley, Summerside — runs high-efficiency systems and heat pumps that throw different faults. A shop that serves both is fielding a routine tune-up booking from one end of the city and a dead-furnace emergency from the other in the same hour.

The other problem is distance. Edmonton is spread wide around the Henday, and an owner on a job in the deep south is a forty-minute drive from a missed call up in the northeast. By the time the truck is back on the road, the no-heat caller has already booked the shop that picked up. That gap — not a lack of leads — is where most Edmonton HVAC revenue quietly leaks out.

How Diane works an Edmonton winter

When the deep cold settles in and the phone rings ten times in an evening, Diane answers all ten on your line. She books the tune-ups and filter changes into your calendar, captures the address and postal code with a read-back so your tech is not chasing a wrong house number at midnight, and quotes your after-hours diagnostic fee before anything is dispatched. Only the genuine no-heat emergencies get texted to your cell — so you choose what is worth a callout tonight and what holds until morning.

Every overnight call lands in a single 7 AM summary: who phoned, from where, and what they needed, one line each. Nothing from the Mill Woods call at 11 PM or the Terwillegar call at 2 AM slips through. You walk into the day already knowing your schedule instead of rebuilding it from voicemails and missed-call logs.

Edmonton HVAC questions

Does Diane know Edmonton service areas?

Yes. We configure her to the neighbourhoods and surrounding communities you actually serve — from the core out through Windermere, Terwillegar, and Mill Woods — so an out-of-area call near Leduc or Spruce Grove gets handled the way you want instead of booked by mistake.

How does she handle a −30 °C no-heat call after hours?

She recognises a no-heat emergency, captures the address and the situation, quotes your after-hours diagnostic fee, and texts your cell right away so you can call back. Routine tune-ups and quote-shoppers are booked or handled without waking you.

What does it cost?

$0 setup and a 7-day free trial (no credit card), then from $199/month CAD — Shop $199, with Crew ($399) and Fleet ($599) adding FSM integration, multi-tech routing, and multi-location support, month-to-month. One emergency furnace call she catches in January more than covers the month.