Alberta HVAC answering, city by city
Diane answers the HVAC calls you can’t take, across Edmonton, Calgary, and the Alberta cities in between. The −30 °C no-heat nights, the chinook surges, the weekend overflow. She takes a booking request, quotes your after-hours fee, and texts you the real emergencies.
$0 founder setup, then from $199/month CAD. Month-to-month.
Alberta weather is your busiest receptionist’s worst week
An HVAC phone in Alberta does not ring evenly across the year. It spikes — hard — exactly when your crew is already buried. The first hard freeze in late October. The deep cold of January and February when it drops below −30 °C and a dead furnace becomes a frozen-pipes emergency by morning. A chinook that swings the temperature twenty degrees in an afternoon and stresses furnaces and AC in the same week.
Compare your own call log for a January week with one from July and you will see the gap for your shop. You are on a roof in Mill Woods or under a furnace in Tuscany while the next three calls go to voicemail — and a caller with no heat does not wait for a callback. They scroll to the next Alberta HVAC company and call until someone picks up. The shop that answers books the job.
Diane is not tied up on another line. When ten calls land in an evening, she picks up the ones you forward and can’t take, takes booking requests for the routine tune-ups, quotes your after-hours diagnostic fee, and texts your cell only for the genuine no-heat emergencies — so you decide what is worth a midnight callout and what waits until 7 AM.
Flat Alberta pricing vs. the billing models that surge
The trap in answering services is not the headline rate — it is how the bill behaves in a cold snap. Here is how the common models actually cost out for a busy Alberta HVAC shop.
Per-minute service
- What you pay
- Billed by talk-time
- In a −30 °C surge
- Bill climbs with call volume — most expensive in your busiest, costliest months
Per-call service
- What you pay
- Billed by call count
- In a −30 °C surge
- The invoice grows call for call, so a cold snap is your most expensive week
US tool, USD billing
- What you pay
- USD + exchange
- In a −30 °C surge
- Exchange and cross-border fees on top; no Alberta service-area or weather context
Part-time receptionist
- What you pay
- ~$2,400–$3,600/mo
- In a −30 °C surge
- Off the clock at night and on weekends — exactly when no-heat calls land
HeyDiane
- What you pay
- From $199/mo CAD, flat monthly
- In a −30 °C surge
- A flat monthly bill in July and in a January cold snap — no per-minute meter to surge with the weather
Diane is an AI receptionist on a flat CAD subscription — disclosed as AI on request. A live-human answering service gives you real people on every call, which some shops prefer; see the honest tradeoffs on our compare page.
What you get
Diane becomes a real expert on your business
Diane is not a generic bot with a login. You work one-on-one with me, the founder, to write down how your business actually runs: your prices, your service area, what counts as an emergency. Diane answers your calls from that playbook, so she quotes your real prices and follows your emergency rules instead of reading from a generic script.
What Diane learns about your business
- Your real prices and after-hours fees — she quotes them exactly
- Your service area and the towns you actually cover
- The brands and systems you install and service
- Your emergency protocol — what’s urgent, what waits until morning
- Which calls go straight to your cell, and which she handles herself
- Your availability — she takes real booking requests for you to confirm on your HeyDiane schedule
Canadian-built, Canadian-billed
The AI receptionist built in Canada, for Canadian trades
Diane is built in Alberta, billed in Canadian dollars and set up around how Alberta shops take their calls.
An Alberta company
HeyDiane is built and run by The Human Frequency Inc. in Sherwood Park, Alberta. You reach the person who built Diane.
Priced in Canadian dollars
$0 setup, 14-day free trial, then from $199/mo CAD. No US-dollar conversion, no exchange-rate surprises on the invoice.
Recording disclosed, subprocessors listed
Diane discloses recording at the start of every call. Call data is handled with PIPEDA in mind, and every subprocessor is listed in our Privacy Policy.
Built for Alberta calls
Configured for how calls come in here — the −30 °C no-heat nights, the chinook pipe bursts, your service area and after-hours rates.
Read how we handle call data in our Privacy Policy.
$0 setup, from $199/month
Flat CAD pricing, month-to-month, cancel any time in one click. Activation follows setup review and testing.
Hear it work before you pay a cent
Start with a 14-day free trial on your real number — no credit card. Diane captures booking requests and alerts your on-call contact about urgent calls. Your team confirms appointments and dispatch. Trial service starts when your receptionist is activated. Review the results in your dashboard; if it isn’t earning its place, you can stop. Paid plans are month-to-month, with online cancellation. Call recordings are kept under our Privacy Policy, and you can ask us for access, an export or deletion.
Find your Alberta city
Diane is configured city by city — local emergency framing, real neighbourhoods, your service area. Pick yours:
Edmonton HVAC
AI receptionist for Edmonton HVAC contractors
Calgary HVAC
AI receptionist for Calgary HVAC contractors
Sherwood Park HVAC
AI receptionist for Sherwood Park HVAC contractors
Red Deer HVAC
AI receptionist for Red Deer HVAC contractors
Fort McMurray HVAC
AI receptionist for Fort McMurray HVAC contractors
Grande Prairie HVAC
AI receptionist for Grande Prairie HVAC contractors
Airdrie HVAC
AI receptionist for Airdrie HVAC contractors
St. Albert HVAC
AI receptionist for St. Albert HVAC contractors
Lethbridge HVAC
AI receptionist for Lethbridge HVAC contractors
Medicine Hat HVAC
AI receptionist for Medicine Hat HVAC contractors
Spruce Grove HVAC
AI receptionist for Spruce Grove HVAC contractors
Leduc HVAC
AI receptionist for Leduc HVAC contractors
See every city and trade on the service areas page.
Common questions
Is HeyDiane actually built in Alberta?
Yes. Diane is built and run from Sherwood Park, Alberta, by The Human Frequency Inc. — not a US call centre with a Canadian landing page. She is billed in CAD, configured to Alberta service areas and weather, and supported by the person who built her.
Does Diane understand Alberta winters and cold-snap call surges?
That is the point of her. When a −30 °C night sends ten no-heat calls into a shop that can answer two, Diane picks up the calls you forward and can’t take, takes booking requests for the routine ones, and texts you only the genuine no-heat emergencies. The chinook swings, the deep cold, the spring melt — she is configured for the calls Alberta weather actually generates.
Which Alberta cities does HeyDiane serve?
Edmonton, Calgary, Sherwood Park, Red Deer, Fort McMurray, Grande Prairie, Airdrie, St. Albert, Lethbridge, Medicine Hat, Spruce Grove, and Leduc, with smaller communities served by request. Each city has its own page with local emergency framing — pick yours from the list below.
Is call recording legal for an Alberta HVAC business?
Yes, with disclosure. Canada uses one-party consent, and Diane’s greeting tells the caller the call may be recorded. Provincially, Alberta’s PIPA governs how a business handles personal information; Diane is configured to capture only what a booking request needs, and call recordings are kept under our Privacy Policy, where you can ask us for access, an export or deletion. See our plain-English guide on call recording consent in Canada.
What does it cost, and how is it different from a per-minute service?
$0 setup and a 14-day free trial (no credit card), then from $199/month CAD — Shop $199, with Crew ($399) and Fleet ($599) adding assisted field-service integration, multi-tech routing, and multi-location support, month-to-month, flat. A per-minute answering service costs more in exactly the months you can least afford it — the cold snaps, when every heating shop in the province is buried. A flat price does not surge with the weather.