Hear Diane for yourself.
Judge her three ways: call the real Diane live, have her call you, or read the example calls below. The examples are written to show what she does on each type of call; they are not recordings of customers.
She’s answering live, right now.
Call the real Diane, 24/7 — hear exactly how she handles your callers before you decide.
Read example calls
Pick your industry, then a kind of call. Each one shows what Diane captures and what happens next.
Showing: Existing customer with a warranty question
Example call
Existing customer with a warranty question
Existing customer says their 2-year-old hot water tank is leaking. Asks if it’s under warranty. The pitfall: AI commits one way or the other (it’s covered / it’s not), which destroys trust in your established relationship.
Watch for
- Does NOT decide warranty status
- Takes a request for the diagnostic visit
- Passes the warranty question to the office for follow-up, promising no callback time
- Captures install year + product type for callback context
Transcript
Illustrative transcript: written to show the call type, not a recording.
Diane
Hi, this is Diane with Northern Comfort HVAC — quick heads up, this call may be recorded. What can I do for you?
Caller
Hi, I had a hot water tank installed about two years ago by you guys, and it’s leaking. I think it’s still under warranty?
Diane
I’m sorry to hear about the leak — let’s get someone out to look. I can’t confirm warranty status myself, but I can take a request for the diagnostic and pass it to the office, who will follow up with you about coverage. Sound good?
Caller
Yeah, that works.
Diane
Great. Can I get your name and address?
Caller
Robert Kelley, 2207 Lansdowne Drive, T6H 4N9.
Diane
Got it. Do you remember roughly when the tank was installed — like spring of 2024, fall of 2023?
Caller
Summer 2024. I think July.
Diane
Perfect. And was it a tankless or a standard tank?
Caller
Standard. The big one.
Diane
Got it. I have Wednesday between 9am and 11am for the diagnostic. Works?
Caller
Yes.
Diane
Got it. And I’ll pass this to Marie in the office so she can follow up and confirm what your warranty covers. Best number for that callback?
Caller
Same one, 587-555-0192.
Diane
Perfect. Thanks Robert, talk Wednesday.
Outcome
Diagnostic visit requested for Wednesday morning. Office follow-up about warranty requested. Install context (year, product) captured.
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