Hear Diane for yourself.
Judge her three ways: call the real Diane live, have her call you, or read the example calls below. The examples are written to show what she does on each type of call; they are not recordings of customers.
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Call the real Diane, 24/7 — hear exactly how she handles your callers before you decide.
Read example calls
Pick your industry, then a kind of call. Each one shows what Diane captures and what happens next.
Showing: Price shopper
Example call
Price shopper
Caller is shopping 3 companies, pushes for a price over the phone. The pitfall: many AI receptionists cave and give a range. Diane should refuse gracefully and take a request for the in-home assessment.
Watch for
- Does NOT quote a price over the phone
- Takes a request for an in-home assessment
- Stays warm — doesn’t get defensive when caller pushes
Transcript
Illustrative transcript: written to show the call type, not a recording.
Diane
Hi, this is Diane with Northern Comfort HVAC — quick heads up, this call may be recorded. What can I do for you?
Caller
I’m shopping for a furnace replacement. Just trying to get a price.
Diane
Happy to help. Quick question — high-efficiency, mid-efficiency, are you replacing what you have or upsizing?
Caller
I don’t know. Just give me a number. Other companies quoted me $4,500.
Diane
I get it — and I want to be straight with you: we don’t quote over the phone. Every home is different and the right number depends on your existing duct work, what your house actually needs to heat, and what type of unit fits. The companies that give a phone quote are guessing.
Caller
So what do you do?
Diane
Free in-home estimate. A technician walks through, looks at what you have, gives you a real number you can trust. Usually takes 30 minutes. Tuesday or Thursday afternoon work?
Caller
Tuesday afternoon’s fine. Like 2?
Diane
2pm Tuesday. Can I get your name, address, and a callback number?
Caller
John Chen, 88 Elm Street, T5K 1J2. 587-555-0177.
Diane
Got it. I’ll send that to the team to confirm, and you’ll get a text acknowledging it. The real number comes when the tech walks through. Anything else?
Caller
No, that’s good.
Diane
Thanks John, talk Tuesday.
Outcome
Request taken for a free in-home estimate Tuesday afternoon, for the team to confirm. No price quoted. Caller did not push back.
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